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Continue ShoppingRefunds and Returns
1. Introduction
We aim to ensure complete satisfaction with every purchase. If you are not fully satisfied, please review our refund and return policy outlined below.
2. Exchange and Return Eligibility
Exchanges and returns are accepted within three days of delivery and are applicable only within the United Arab Emirates. Items must be unused, unwashed, and in original condition with all tags and packaging intact.
3. Non Returnable Items
Products that have been worn, washed, damaged after delivery, or altered in any way are not eligible for return or exchange.
4. Return Process
To request a return or exchange, please contact our customer support team within the three-day period with your order details. Requests submitted after this period will not be accepted.
5. Refunds
Once the returned item is received and inspected, eligible refunds will be processed through the original payment method within the standard processing timeframe.
6. Exchange Policy
Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered as an alternative.
7. Shipping Charges
Shipping fees are nonrefundable unless the return is due to a damaged or incorrect item received.
8. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us promptly with relevant details and supporting images so we can assist you.
9. Contact Information
For questions related to refunds or returns, please contact our customer support team through the communication options provided on our website.